10 Tips to Get More Local Customers from AdWords & Facebook Ads

Numerous ad optimization strategies can help you make the maximum from your PPC funding. When executed correctly, they can produce tremendous results for your AdWords and Facebook advertising and marketing campaigns.

Whether your emblem has one location or 1,000, optimizing your paid, seek, and Facebook advertisements for neighborhood customers assists you in generating more conversions and revenue.

On June 13, I moderated a Marketing ThinkTank webinar sponsored via DialogTech. Presenters Blair Symes and Katie King discussed validated localization strategies all agencies can use to drive more celebrated clients from AdWords and Facebook campaigns.


Paid seek and Facebook commercials dominate virtual advert spending within the U.S. Advertisers demand “extra granularity in focused on talents to attain clients.” Local spending is also growing, especially on Google and Facebook.

More consumers use the neighborhood facts discovered in commercials (specifically the hyperlink for directions and the press-to-name button).

With those in mind, manufacturers need to optimize advert campaigns at every touchpoint to make it easy for clients to convert anywhere they want.


Here are ten nearby techniques that permit you to power more celebrated clients from your AdWords and Facebook advertisements.

1. Target Audiences Based on Their Location

Location targeting is useful for achieving audiences inside your carrier vicinity.

Google AdWords and Facebook permit advertisers to target audiences via USA, country, metropolis, or ZIP code.

Use the information that can be convenient to have on your CRM to decide the area of your customers.

2. Create Location-Specific Ad Content

Writing a geographically applicable ad reproduction can encourage clients to call your enterprise.

According to Google, 4 in five clients want commercials customized to their metropolis, ZIP code, or immediate surroundings.

You must constantly ensure that the language on your ads communicates to the region you’re concentrating on.

3. Schedule Your Ads During Open Business Hours

A recent DialogTech examination discovered that almost one in 5 calls driven by paid seek goes to voicemail. Further, fifty-seven percent of the voicemail messages from callers signaled to buy purpose. This represents lost opportunities to transform callers into clients.

To save you wasting advert spend, you may use advert scheduling to make certain your ads handiest display up while your business is open.

Ideally, you need to run your ads throughout ordinary commercial enterprise hours and while someone is to be had to reply to the cellphone.

4. Increase Bids for Mobile Devices

Mobile searches deliver customers to your front door.

More than seventy-five percent of folks who search on their smartphones for something nearby visit an enterprise inside an afternoon.

This is why you might need to boost your bids for searchers using cellular devices.

5. Utilize Call Extensions & Call-Only Ads

Inbound calls are treasured conversions that need to now not be neglected. Make positive to area your smartphone variety prominently in your commercials to encourage audiences to hook up with you.

The click-on-to-call function is extensively used by clients across all verticals. Google discovered that 70 percent of mobile searchers have referred to as a business without delay from search outcomes the use of this feature.

Alternatively, you could also use name-best commercials if you prefer to get calls and not clicks.

6. Retarget Local Audiences

You could also retarget local clients using their electronic mail address or telephone range to power more conversions.

Show audiences relevant ad campaigns to incentivize them to call again.

Targeting lookalike audiences that resemble your most treasured callers is an amazing choice.

7. Test Different Facebook Campaign Objectives

Facebook permits advertisers to pick an advertising goal (i.e., Awareness, Consideration, or Conversion) when putting in place ad campaigns. Try exceptional plans that may be observed in your advert campaign and compare the outcomes.

You can also select from various name-to-action buttons to apply to your advertisements along with:

Shop Now.
Learn More.
Sign Up.
Book Now.
Call Now.

8. Take a Data-Driven Approach to Calls

Using statistics is a necessary part of optimizing your advert campaigns. They can offer insights into what truly drives conversions and help you enhance ad focus.

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It’s constantly higher to take data-pushed steps so that you can optimize your virtual ad ROI.

The following is a suitable method for virtual advertising campaigns:

You put money into digital campaigns: Locate commercials on Google AdWords, Bing, Facebook, or the Google Display Network.
You generate conversions: Your commercials yield online, a cellphone call, and in-individual modifications.
You measure their fee: Is it an income lead, income possibility, appointment, new consumer, or repeat patron?
You decide the next movements: Retarget, lookalikes, or exclude.
You optimize for what works quality: Marketing channels, campaigns, commercials, search key phrases, or website variations.

This approach works well for online conversions, but what happens when humans call?

If your company doesn’t use call analytics, you probably miss out on many advertising and marketing insights you can’t capture through smartphone calls.

Businesses that use name analytics solutions can:

Capture attribution on call conversions and pick out:

What drove the decision
Marketing channel
Specific ad
Search keyphrases
Website interplay and the web page they referred to as from
Caller data
Name and call variety
Geographic location
New or repeat caller
Compare nearby numbers vs. toll-loose numbers.
Compare calls from SERP vs. Internet sites.
Integrate name facts with advertising and ad systems.
The measure calls from advertising supply to sale.

9. Use Online Data to Personalize Call Experiences

What happens when clients name your enterprise can affect your ROI. Poor customer service or negative name reveal may push callers to stop doing enterprise with an organization.

Some caller ache points out that you should cope with encompassing:

Missed calls.
Lengthy wait instances.
Caller exceeded from agent to agent.
The agent no longer knows why a caller is looking.

Connecting callers with the quality area or agent immediately will increase consumer conversion fees.

Here are examples:

Insurance Company

If you have call centers, route callers through the advertising source that drove the call.

Caller #1: Ran looks for “cheap vehicle insurance in I.L.”Routed to Auto division
Caller #2: Called from the Home Insurance website
Routed to Home division
Caller #three: Current patron
Routed to Claims & Customer Support

Retail Company

Retail Company

If you’ve ha a few places, path callers use their location or the day/time.

Caller #1: Called from downtown Cincinnati
Routed to the closest shop
Caller #2: Called after hours
Routed to 24/7 call middle
Caller #3: Current client
Routed to interactive voice reaction (IVR) to invite if they may be checking on a transport

Qualify and assist Callers with an IVR

IVR generation can allow callers to decide how satisfactory to path them. It can qualify callers, and the only course properly leads to agents.
Prioritize Calls from Your Best Converting Programs

If you already know calls from precise advertising campaigns convert excellent, prioritize those callers so they may be answered properly.

For example, you can want to location calls driven from Google AdWords and Bing Ads to your VIP name queue and those from Facebook, T.V., or radio advertisements in your regular call queue.
Arm Sales Agents with Insights on Callers

When you use a name monitoring solution, and your advertising and marketing interaction generates a call, analytics on the caller will be supplied to the sales agent. The income agent can see data on the caller and their location, in addition to which advertising supply drove that call.

This record is precious as it permits the income agent to frame the communique that offers the caller a more personalized and seamless enjoyment.
10. Analyze Conversations for Actionable Insights

Marketers want solutions for what occurs on calls:

What percentage of calls to each region go unanswered or to voicemail?
How many calls are true leads versus non-sales calls?
Which resources (channels/commercials/key phrases) pressure the best satisfactory sales calls?
What days and times pressure the maximum (and pleasant) calls?
Are a few places better at changing calls? What are they doing differently?

There are options for analyzing conversations.

Call Recordings & Transcriptions
Calls to each location from your advertising are recorded and transcribed, allowing you to evaluate. Drill into calls to any site for marketing insights.
AI & Machine Learning
AI and device-studying algorithms do the analytics for you, measuring caller reason, income agent overall performance, conversion charges, and more.

Analyzing conversations will let you understand whether calls are changing and why.

It also lets you position callers inside the right target audience segments.

Put callers who didn’t convert into retargeting campaigns.
Use your quality callers to discover extra treasured lookalike audiences.
Put callers who offered merchandise into upsell or go-promote campaigns.
Suppress callers from seeing ads that don’t apply to them.

Further, with the assistance of name facts, you could target callers with their own digital ad campaigns.

Calls are treasured indicators that will help you decide the key phrases and bid amounts to target them and the first-rate advert and landing page messaging for someone who likes to call.
10 Local Strategies to Drive More Customers from AdWords & Facebook [Video Recap]

Watch the video recap of the webinar presentation and Q&A consultation below.


I have been working in the field of SEO and content marketing since 2014. I have worked with over 500 clients and more than 100 websites. I started blogging in 2012 and have now made my first steps into the world of freelancing. In my spare time, I like to read, cook or listen to music.